Homewood suites Sucks Customer Reviews and Feedback

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Homewood Suites by Hilton is an American chain of all-suite residential-style hotels managed by the Hilton Worldwide. As of December 31, 2019, the chain consists of 505 hotels in 4 countries and territories with 57,545 rooms. 490 Homewood Suites hotels are independently owned and operated by franchisees with 55,899 rooms, while 15 hotels are managed with 1,646 rooms. Homewood Suites competes in the upscale tier of the extended-stay market, along with Staybridge Suites by IHG and Residence Inn by Marriott.

Here's what Tony has to say about his stay at a Homewood Suite in Houston, "If you plan to stay in Homewood Suites by the Galleria, please double check your room and be careful with bed bugs. I was attacked by 6-bed bugs on the first night of my stay and then my nightmare starts. Every night when I closed my eyes, I cannot sleep because it is my first time to see those bugs in real. I felt pains every day and due to lack of sleep, my entire business trip didn't go well. The general manager of the hotel told me the insurance company will contact me soon but until I checked out 5 days later, no one contacts me at all... No one mentioned any plan for how to prevent my belongs get affected by bugs and the insurance company after one week later offered me an oral $1300+ plan for my entire $7433 property damage and all the suffering. My entire business trip was ruined, and I still don't believe it happened and happening at Hilton's hotel."

Reviews

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Housekeeping (Former Employee) says

"Management sucks. The manager doesn't care about anyone Except for numbers and ratings! Nothing you do is ever good enough! Don't waste your time working here. Much better jobs and treated so much better! Cons: Everything"

Room Attendant - Room Checker (Former Employee) says

"very rushed and they don't know how to treat there staff. the harder you work the more they except, if your a slacker they it's ok because the hard working people will pick up the slack not fair at all. Cons: stressfull"

Front Desk (Former Employee) says

"Probably one of the worst places I have worked. There is little to no work/home life balance. Staff does not show up on time for their shifts. Everything is cheap. Never has enough supplies for the guests. Management will blame you when you do not stay to cover shifts even if you have already worked and 8 hour shift. Cons: Everything"

Receptionist (Former Employee) says

"The hotel was doing very well during the pandemic and we just god a $50 bonus for working during the same. Unfortunately I would not recommend to work here as you are underappreciated."

Housekeeper/Laundry (Former Employee) says

"This company is the most slave driving I've every worked.. no consideration for the workers their lives are anything. The only thing I got out of that experience was meeting new people that check in are long term stays.. that's a job I wouldn't give my enemy... Ga colloway..."

Manager (Current Employee) says

"Very poor working environment. GM is absolutely horrible. She is self centered and does not care about anyone besides herself. She is impatient, inexperienced, childish, and has very poor people skills."

Customer Service Representative (Former Employee) says

"Work-life balance"

Housekeeper (Former Employee) says

"The amount of people who contracted covid 19 was ridiculous. The pay wasn't good. There is nosick leave. Tried to hold my check from me over a month!"

Engineer / Maintenance (Former Employee) says

"They will constantly change your schedule and don't care about weather you can work other shifts. Just say work it or quite. Constantly add more job's to your position. No benefits at all, No Insurance, No vacation nothing. Cons: Don't work here if at all possible"

Executive Housekeeping Manager (Current Employee) says

"Management IS HORRIBLE!! My entire team left for many reasons, but the main reason is Manager of operations Cons: Operations manager"

Van Driver/Conceirge (Former Employee) says

"Mgmnt abuses threatens employees & when they end up permn disabled they don't care Cons: Awful mgmnt"

Front Desk Agent (Former Employee) says

"PLEASE READ IF CONSIDERING WORKING AT THE 601 BYPASS RD. LOCATION! Cons: you watch your coworkers suffer"

Front Desk Agent (Former Employee) says

"Favoritisms, General Manager is horrible she acts out on her employees with pettiness. Doesn’t follow the Hilton standards. Not to mention how she was drinking at work for a whole year until someone report it but noting was done she just stop doing that at work. The list goes on. The only time they rush everyone to follow the guidelines is when the inspector comes. Cons: None"

Night Auditor (Former Employee) says

"Too much favoritism not enough work and dedication for the employees and customers when it comes to attention to detail this property completely loses points in this category"

Housekeeping (Current Employee) says

"Management is terrible they dont Care about you . They take money from your check even when you don't qualify for insurance. They make you work with sick people. Who should be sent home? You never get your full hours."

Front Desk Receptionist / night auditor (Former Employee) says

"I was front desk / night audit, the management is disrespectful, demeaning and flat out don’t care about employees. The hotel is very nasty and should be closed down by the health department, they have bed bugs and will blame it on the guest"

Head Houseman (Current Employee) says

"I was there since this place opened all the high cleanliness scores they have was because of my hard work and dedication but yet they failed to appreciate me as an employee ..i never received any job well dones or any reconition of any sort to"

Front Desk Agent (Former Employee) says

"The general manager is a joke. She never handles situations wether it’s a guest, or employee. All she cares about is ordering food with the sales manager who also is a joke. She gives the front desk her work to do."

Executive Assistant (Former Employee) says

"Work there for 8 months no management was never there my boss was always off on sick leave but expect me to do stuff she didn't know how to do. Honestly she didn't know how to do her job. Management just fooled around . General manager was a joke. Didn't know really how to run a hotel ."

Housekeeper (Current Employee) says

"The head manager and housekeeping supervisor don't appreciate the work that the workers do. This is not a good company to work for they will work you to death. They need some good workers to take their positions."

Former Employee - Housekeeper says

"I worked at Hilton Homewood Suites full-time for less than a year Cons: Stay away 4rm here worked from March till oct 2016 when I got a on the job injury The management did absolutely nothing directed by the situation they wound up covering up for each other I was not the only employee who was verbally mentally and psychologically abused harassed and threatened and I was not the only one who sustained a work related injury Find another place 2 work"

Current Employee - Front Desk Agent says

"I have been working at Hilton Homewood Suites full-time for less than a year Cons: Poor pay for job, one of the lowest in the area. Everyone leaves by 5:30 and front desk receives no help after. They are the one one working in entire hotel after that time. Have to act as manager and has other added jobs that are not included in the job description. Has to stand up for 8 hours with no option for a break. The main manager does not care for employees and is not honest about hours before the time clock was working. No help on high occupancy nights. The only benefit is the free bottles of water when working, everything else is full price and no other benefits."

Former Employee - Front Desk Receptionist says

"I worked at Hilton Homewood Suites full-time Cons: No structure from Management. The GM was phenomenal but the rest of the team lacked."

Former Employee - Janitor/Cleaner says

"I worked at Hilton Homewood Suites full-time for less than a year Cons: Everything No proper trading and very unstaffed"

Former Employee - Anonymous Employee says

"I worked at Hilton Homewood Suites full-time for more than 3 years Cons: -horrible management, they do not know how to manage a hotel -hostile work environment -a lot of stress, barely any raises, no evaluation is giving -no moving up in company (this longview property) -No benefits given at all (health insurance, dental insurance, 401k, PTO, etc)"

Former Employee - Van Driver Operation says

"I worked at Hilton Homewood Suites full-time for less than a year Cons: Was threatened abused and harassed by the staff forced to perform job duties beyond my capacity would not work here again and would encourage everybody not to work for this company much less stay here they do not take care of their employees they do not care about the well-being of their employees this is a really bad place to work"

Former Employee - Sales Coordinator says

"I worked at Hilton Homewood Suites full-time for less than a year Cons: Absolutely no training. I was brought on board with no sales experience, which they understood, and told me they would train me but they never did. I was then fired for low performance. Also couldn't get insurance through them."

Former Employee - Auditor says

"I worked at Hilton Homewood Suites full-time for more than a year Cons: high turn over rate had three different managers within a one month span at one point. had supervisors in relationships which is against policy and fired two staff members who reported this about the supervisor. no room for advancement treat you like you actually OWE them"

Former Employee - Front Desk Agent says

"I worked at Hilton Homewood Suites full-time for more than 3 years Cons: Terrible pay, lack of work/life balance, constant condescension from management, verbal punching bag for guests, overall, unless you are in a higher up position, this is a TERRIBLE brand."

Former Employee - Housekeeper says

"I worked at Hilton Homewood Suites full-time for less than a year Cons: Can't keep any housekeepers Had their favorites"

Jonathan says

"Predatory. Buyer Beware."

Tim Burch says

"I agreed to a 200$ charge over the phone (including taxes and surcharges). They got my email wrong, so I never got a confirmation of the cost. The Thursday following my stay I was charged 40$ over the amount they told me, which equates to 70$$ in surcharges!! Why would anyone agree to a "low rate" hotel room and then get charged the equivalent of another night stay. Garbage customer service, they just out source their billing to another company who won't do a thing about it because its not there fault."

Paul Melton says

"$25 tax and fees?!! My room rate went from $52 to $77! I thought I was booking thru Best Western website, but I discover it goes to your middle man website that charges unusually high fees!"

PWalsh says

"I tried to call to modify my existing reservation. I was forced to go through a multi step validation on my reservation and finally got to speak to someone and he hung up on me. Second time - spoke to a woman who informed me they don’t have the ability to modify/change reservations! seriously? Why is one of the automated options to change an existing reservation. At a time when the hotel industry is suffering- you would think Hilton would do a better job"

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